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Overview:

Driver's License Agency (DLA) wanted to provide private-sector class customer service across its network of 26 license examination office and address operational and quality of service issues with its previous VoIP system. To select the right solution for the nationwide CRM Center, DLA conducted a comprehensive evaluation exercise comparing competitive offerings. Based on the test results, DLA chose Avaya IP Telephony Solution for its ease of implementation and ability to address the weaknesses of the existing VoIP system.

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Format:PDF
Date:Sep 2007

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