On CHOW: Holiday side dishes
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

Genworth Financial, Inc., is a global company with over 15 million customers. In order to provide prompt, high-quality customer service they require a large staff of financial specialists. They needed a communications solution that would enable them to eliminate geographical barriers so they could hire and deploy agents from a nationwide pool of talent, rather than being limited to specific geographical areas. The company has deployed a multi-location contact center solution that leverages the Avaya Flatten-Consolidate-Extend model. Their solution includes Avaya Communication Manager and Avaya Call Center, Avaya S-Series Servers, Avaya Media Gateways, Octel 250 Aria Systems, Modular Messaging with Speech Access, Interactive Response (IVR), NICE Call Recording, Business Advocate, and mobility capabilities.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:PDF
Date:Jun 2008

People who downloaded this item also downloaded

White Paper ERP To-Do Checklist: 12 Things To Do Before You Write That BIG Check To A Vendor
White Paper Extreme Savings: Cutting Costs with WAN Optimization
White Paper Improving Office Productivity: Shared Workspace, Meeting Rooms, Conference Rooms Software
Case Study Genworth Financial, Inc. Streamlines Business Processes and Eases System Management
Case Study On-Demand Call Center Solution Gives Outrigger Hotels and Resorts 298% ROI!

Top results from Call Center - Contact

White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology
White Paper Create Enduring Customer Relationships
White Paper Differentiate Your Company with Complete CRM
White Paper Empowerment as a Growth Strategy
Webcast See Through Your Systems Complexity

» View all Call Center - Contact listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

SmartPlanet

Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).