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The Dutch government's Department of Road Transport (RDW) aims to bring seamless, electronic services to citizens and businesses, and in 2007 won Computable Magazine's Innovation Award. With the help of Microsoft Services, the RDW built an electronic services framework using Microsoft Commerce Server 2007. Using this, it developed e-services, which citizens and businesses can access through a Microsoft Office SharePoint Server 2007 portal. Available 24 hours a day, the portal includes an online application facility for replacement vehicle registration certificates. In just four months, 45 per cent of applicants have started to use the e-service, which helps ensure new documents are issued to citizens in just three days instead of 15 days.

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Format:WORD
Date:Jun 2008

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