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Overview:

While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration Management Database (CMDB) project. While the CMDB is well-established as a foundational element for both advancing proactive IT management and overall ITIL process improvement, the task of quantifying the costs and benefits of the CMDB effort remains elusive. With both "soft" and "hard" metrics available, which approach should companies take in analyzing its CMDB ROI and what expectations should they set for meeting those goals?

Listen as EMA Consulting Director Chris Matney and ASG VP of Marketing Jimmy Augustine help answer these questions and discuss what you can expect from your ROI efforts. During this one-hour presentation, you will also learn:

  • Several approaches to ROI calculations
  • An overall CMDB ROI methodology
  • The most up-to-date results from EMA CMDB ROI research
  • Real-world customer examples from EMA Consulting
  • Ways you can address the ROI challenge

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Format:Webcast
Date:Sep 2008

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