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Grupo Atento has established itself as a leading provider of international contact centers for Spanish and Portuguese-speaking markets. Atento needed to connect three different sites in Spain with a total of 1,200 desktops in South America. To accommodate that traffic, a total of 30 Mbps of bandwidth would be required to link all 800 desktops in Lima, Peru and another 400 in Bogota, Colombia. Atento sought a solution that would significantly reduce Operating expenses (Opex). Atento deployed RAD's Vmux voice trunking gateways, which feature the best compression ratio on the market while maintaining high voice quality over data links, drastically reduce Opex by eliminating the need to lease expensive international E1 lines.

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Format:PDF
Date:Jan 2008

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