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Overview:

This paper is designed for any business that is operating or planning offer IP Telephony (IPT) or Voice over IP (VoIP) services either as part of a PBX refresh or as the foundation for Unified Communications. The paper describes why these are failing to fulfil the basic management need of managing the service from the perspective of the Customer Experience of the service. The paper also highlights the importance of standards based Voice Quality Measurement as a foundation for sound Service Level Management practices; and answer the call for better information for Service Managers and the NOC.

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Format:PDFSize:326 KB
Date:Aug 2007
Pages:13

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