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Overview:

In globally-connected, information-based business world, IT infrastructure is core to the business growth. ITIL emphasizes the alignment of IT to business perspective. This paper covers this emphasis through cost advantage, quality, and timeliness in delivering IT services through ITIL framework. DCM Data Systems' quality initiatives including ITIL are also covered in this paper.

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Format:PDFSize:123 KB
Date:May 2007
Pages:14

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