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Overview:
Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library (ITIL) for IT Service Management that consists of a set of guidelines that specify what an IT organization should do. However, they don't explain how to do it. For example, they specify that IT should allocate a priority for each incident that comes into the service desk, but they do not specify how to allocate those priorities. Six Sigma defines a process improvement approach that is based on statistical measurement, drives quality improvement, and reduces operational costs that companies such as Motorola, Allied-signal and General Electric have used to produce millions of dollars in bottom-line improvements.
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| Format: | Size: | 156 KB | |
| Date: | Mar 2008 | ||
| Pages: | 7 |
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