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IRMC provides customer management solutions specializing in collections, accounts receivable management, and customer retention services through its global call center network of nearly 6,000 employees. IRMC needed greater speed and flexibility in meeting the needs of its collections and financial services industry clients, who often requested rapid rollout of additional agents or programs in different sites around the world. It needed to deliver personalized desktops to end users while managing the support costs of those desktops. The team explored a number of technology options including solutions from Citrix and VMware and selected VMware for a number of reasons. Because the technology team already had considerable experience with VMware, the team was able to build the environment on its own in two weeks.

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Format:PDF
Date:Apr 2007

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