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For decades, business imperatives for Information Technology (IT) have remained constant - to cut costs and improve service levels and productivity. Although not new or unique, these imperatives have taken on renewed urgency in today's Internet-driven economy. IT is no longer the inwardly focused domain of technology specialists, but rather faces outward, where customers, partners, prospects and remote employees directly interact with an organization's business applications via the Web. Today, if an application is not available online, customers can quickly move to a competitor with a simple mouse click. In short, an organization's IT infrastructure has become the face of business, taking on a vital role in defining customer experiences that directly impact the corporate brand.

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Format:PDFSize:454 KB
Date:Dec 2006
Pages:6

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