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Overview:

MultiCare is one of the largest health providers in Washington State. MultiCare consists of four hospitals; Tacoma General Hospital, Allenmore Hospital, Mary Bridge Children's Hospital & Health Center and Good Samaritan Hospital. MultiCare wanted to deliver a high standard of patient care while remaining profitable and ensuring compliance with health industry and government regulations. As a solution the company implemented an incident and problem management solution to improve business service management across its network of hospitals and clinics.

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Format:PDF
Date:Mar 2007

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