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Overview:

The deployment of Next Generation Networks (NGN, using IP connectivity to support fixed, wireless and mobile voice, video, data, and broadcast TV services, provides new opportunities to increasing consumer choice. It also raises new challenges for Quality of Service (QoS) and for consumer protection. Consumers have certain expectations of the quality of their communication service, primarily based on their past experience of the well established PSTN voice quality. However the increasing amount of choice of products available to them through NGN may well alter their perceptions of and satisfaction with the overall QoS provided.

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Format:PDFSize:559 KB
Date:Feb 2007
Pages:28

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