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Outsourcing, during its establishment phase, focused on the socio-economic and the managerial concerns of the companies, countries and people involved. As progress toward the next generation of outsourcing, one need to ascertain a technology framework that would permit to outsource in a secure and optimized manner with reduced reliance on litigations approach. This paper discusses Business Processing Outsourcing (BPO) infrastructure from the parallel and distributed computing perspective. Multiplexing of BPO infrastructure using Customer Interface Array (CIA), is organized as a distributed environment across various service centers to minimize delays, maximize efficiency and improve customer satisfaction. The paper discusses a Fuzzy Logic based methodology for customer load balancing across the various service centers.

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Format:PDFSize:174 KB
Date:Nov 2007
Pages:24

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