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Overview:
IBM recently commissioned the Butler Group to discover the priorities of more than 100 senior IT professionals working in large organisations and enterprises.
The results of the survey show what role ITSM will play in 2008, what the priorities will be and how capabilities are deployed. It also provides analysis and insight from Tim Jennings, Research Director, Butler Group.
The research findings are an essential read for IT professionals developing or deploying Service Management capabilities.
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| Format: | |
| Date: | Jun 2008 |
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