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Overview:

Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a service desk solution that would offer incident, problem and change management, as well as service level tracking, automatic notification, multilingual and follow-the-sun capabilities. Atos Origin deployed CA for Incident and Problem Management solution. CA offers business service management with scalability, flexibility and quick implementation.

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Format:PDF
Date:Apr 2007

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