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Overview:
The Dubai International Financial Centre (DIFC) is a comparatively new financial centre designed to bridge the gap between financial centres in the West and East. The DIFC is based in a purpose-built development and offers state-of-the-art office accommodation as well as residential housing and leisure facilities. In order to deliver the quality of services expected by its high-calibre financial clients and maintain its reputation, the centre must provide round-the-clock IT availability. DIFC adopted a holistic approach to Enterprise IT Management, which enables core processes, such as Incident & Problem Management, IT Asset Management and Service Availability Management to be streamlined and integrated according to ITIL best practice.
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| Date: | Sep 2007 |
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