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Overview:

s.Oliver was faced with the challenge of updating its telecommunications systems and making them "Connection-ready" for the future. Historically developed legacy systems consisting of various technological generations could not be centrally and uniformly administrated. Therefore, the goal was to homogenize heterogeneously developed telecommunications systems and make them more flexible. The intent was to achieve this with a switch to Voice-over-IP. Avaya implements the discriminating demands of s.Oliver with the Communication Server Integral 55. This platform creates the conditions for the IP telephony aimed for by s.Oliver, enables innovative applications via IP and meets the requirement for a "Future-proof solution." The company also uses the Avaya Business Contact Center.

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Format:PDF
Date:Sep 2007

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