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Overview:

In the security monitoring business, speed and certainty of response are key. For customers who are staking their lives or business continuity on the company's services, VOXCOM needed sub-minute response times for alarms and customer calls in a 24/7 environment, with zero downtime. As new customers were absorbed, VOXCOM required an application environment that minimized confusion and maximized a uniform, brand-supporting customer experience. VOXCOM achieved their desired level of responsiveness to customer alarms and inquiries with an Avaya IP Telephony solution, including Verint's Ultra Call Recording application, which helped VOXCOM enhance agent coaching and quality control.

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Format:PDF
Date:Sep 2007

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