A Comprehensive Approach to Practicing ITIL Change Management

Overview:

Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to mission-critical batch processing can cause extensive impact to the business through downtime, lost revenue, contract penalties, and more.

However, change management processes, even those based on recognized best practices such as ITIL, rarely take into account the batch environment when planning for change. Systems are shut down, removed, rebuilt, and updated without any concern for the impact such changes may have on critical batch processing, and the business services that depend on it.

Read this Enterprise Management Associates report for information on an emerging solution for this problem: integrating batch service definitions into a Configuration Management Database, or CMDB. Learn about BMC Software's solution to this requirement, through integration of their batch process automation solution, BMC CONTROL-M, with their CMDB solution, BMC Atrium. This innovative solution based on ITIL best practices directly addresses the problems of integrating change management and batch processing.

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