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Overview:

When planning an IT budget, no CIO wants to devote increased funding to operational costs at the expense of new service development - because new services represent growth initiators for the organization, while operational costs do not. Yet more and more enterprises have been making this budget shift in recent years because the increasing size of infrastructure, process inefficiencies, maintenance and global sourcing demand more operational attention. One way to reverse this trend is the adoption of a service management approach throughout the organization, including service delivery and operations. Service management refers to bringing IT business, development and operations teams together to optimize service quality for the business, meet business priorities and improve efficiency and effectiveness.

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Format:PDFSize:777 KB
Date:May 2007
Pages:16

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