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An IBM System p 570 with an IBM POWER6 processor server running IBM AIX 5L Version 5.3.6 and IBM DB2 Universal Database Version 8.2.7 set an outstanding record on the Genesys Inbound Voice Solution v7.5 for the Inbound Call Center industry in September 2007. A 16-way IBM System p6 570 4.7 GHz IBM,9117-MMA server, configured as four Logical PARtitions (LPARs) using a total of 16 CPUs, demonstrated the scaling capabilities across three diverse configurations to meet the demands of an enterprise-level of Genesys' Inbound Voice solution and Reporting implementation. Just one LPAR has the capability of handling a Call Center with call activity of up to 80 calls per sec.

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Format:WORDSize:3,379 KB
Date:Dec 2007
Pages:50

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