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Overview:
Global Bilgi is a leading customer interaction centre based in Turkey. In 2006, the company started developing Dashboard, an in-house solution that provides team managers with performance data such as team call resolution times. Global Bilgi and Microsoft worked together to enhance the solution by providing real-time data. Since then, agents and team managers have improved key performance indicator targets by 3.7 per cent.
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| Format: | WORD |
| Date: | Mar 2008 |
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