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Overview:

Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library (ITIL) Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service quality in the context of business requirements, identifying problem areas and helping practitioners find the best way of removing defects from an IT service - defects that inhibit business success. Vantage Service Manager incorporates the Six Sigma quality management method to bring about dramatic improvements in the quality of service delivered by IT.

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Format:PDFSize:764 KB
Date:May 2007
Pages:9

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