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IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most organizations have structured delivery management services and metrics collection across a wide variety of sources (monitoring, service-desk tools) to meet these demands. To move up the maturity level and to ensure an IT organization is integrated with business goals, IT needs to leverage this data to enable service improvement relevant to the business. The BATON solution combines consulting services and technology to help organizations improve IT service quality based on industry-accepted practices such as ITIL and Six Sigma.

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Format:PDFSize:586 KB
Date:Sep 2007
Pages:10

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