On CHOW: How to avoid dirty looks at cafes
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve client utilization.

This download is also available as an entry in our 10 Things blog.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:PDFSize:52 KB
Date:Feb 2008Version:1.0
License:copyright
System Req:Adobe Acrobat Reader 5.0 or later

People who downloaded this item also downloaded

Download 10+ ways to help your help desk (and therefore yourself)
Download 10 ways to develop customer self-sufficiency
Download 10 ways to improve your deskside manner
Download 5 reasons customers get grumpy (and one way to deal with them)
Download 10+ things users say (and what they really mean)

Top results from Help Desk

Webcast Forrester Best Practices: Improve IT Service Delivery and Support
White Paper SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Balancing Customer Intimacy with Self-Sufficiency
White Paper Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper Streamline Your Business with Innovative Tools

» View all Help Desk listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

SmartPlanet

Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).