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Having many locations and highly mobile employees has contributed to the success of BT INS, which provides IT consulting and software solutions to large organizations. A dispersed work force can present challenges, however, such as delayed communications and problems for employees who need to contact colleagues quickly to resolve issues. BT INS decided to enhance its communications infrastructure by deploying Microsoft Office Communications Server 2007. With the new solution, users have access to easy-to-use voice capabilities, presence awareness, and instant messaging and conferencing from their PCs. Employees are more efficient, because they can quickly locate and determine the availability of colleagues. The company expects to reduce calling-card costs by at least 50 percent and audio-conference hosting costs by 30 percent, and to significantly cut its cell phone bills.

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Format:WORD
Date:Sep 2007

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