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The user can restore a deleted communication history item by dragging it from the Deleted Items folder to the History folder. To restore a communication history item linked to a deleted record, one must first restore the record. The Deleted Items folder stores deleted items until the user empties it. After the Deleted Items folder has been emptied by the database owner, all items that were in the folder are permanently deleted. However, if a communication history item linked to a record exists elsewhere as a file or Outlook appointment, task, or e-mail message, it can be accessed and, if one wants, linked to another record. Phone logs and business notes are special cases, and only exist if they are linked to records.

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Format:HTML
Date:Dec 2007
Pages:4

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