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Overview:
Germany and Austria's leading pay-TV company, Premiere AG, handles around 17 million customer calls every year. To improve service efficiency - and maintain its number one position - Premiere decided to restructure its call center architecture. The new hosted solution runs using SAP Business Communications Management software and constitutes one of the largest IP-based contact centers in Europe. Munich, Germany - headquartered Premiere has nine million viewers and more than 3.4 million subscribers. The company offers subscribers 28 TV channels, a sports portal with up to 15 sports channels, and 21 digital audio channels. It also provides a 24-hour hotline to ensure customers get answers right away to all technical and general queries.
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| Date: | Aug 2007 |
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