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Overview:

Bell remains Canada's largest communications company because it's been successful at innovating and adapting to change. As part of the IT organization, Adaptive Infrastructure (AI's) role is to accelerate the delivery of new infrastructure projects without compromising quality. To help achieve this goal, Bell's AI team turns to Oracle's Advanced Customer Services. As an enhancement to Oracle Premier Support, Advanced Customer Services gives Bell access to an array of flexible, personalized, and proactive support solutions. In addition to a full-time onsite Service Delivery Engineer (SDE), Bell contracts a Service Delivery Manager (SDM) through Assisted Services - an Advanced Customer Services option.

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Format:PDF
Date:Aug 2007

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