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Overview:

Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control, and affordability. The challenge was to reach high indexes of quality in client service to increase productivity and competitiveness and establish a state-of-the-art call center to offer remote access services and information solutions. The company worked with Oracle Consulting to implement Oracle Contact Center Anywhere to establish a call center that records 100% of calls, maximizing competitiveness by answering 450,000 calls per month and carrying out 5.4 million transactions per year. It created a robust, high-availability, easily scalable technological infrastructure that allows the company to offer the highest quality information services at competitive prices.

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Format:PDF
Date:Dec 2007

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