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Overview:

Listed since 1981 on the Kuala Lumpur Stock Exchange (KLSE) main board, Malaysian Oxygen Berhad is part of the BOC and Air Liquide Groups. The company wanted to reassign tasks previously performed by branches, such as order services, sales administration, credit and cylinder management, to a centrally located national customer service centre which would function as a "One-stop shop". A comprehensive, state-of-the-art contact centre solution from Nortel with skill-based routing, management and real-time reporting capabilities designed to assist the company to provide even better service to its customers.

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Format:PDF
Date:Aug 2006

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