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CGI Group, Inc., one of the largest independent Information Technology (IT) services firms in the world. The company wanted to set up two new help desk centers that would reuse existing hardware and applications, reduce cost and complexity, provide resilience through geographic redundancy and give contact center workers the freedom to stay accessible while not at their desks. A Nortel contact center solution that offers the cost savings and flexibility IP and wireless LANs while simultaneously supporting traditional equipment and configurations.

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Format:PDF
Date:Apr 2007

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