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Overview:

This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a demonstration using Cisco1 JTAPI sample code and provides necessary information to design, develop, deploy, and customize applications.

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Format:PDFSize:1,021 KB
Date:Jul 2007
Pages:48

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