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External, non-employee stakeholders can dramatically affect a company's performance, for better or worse. How can organizations develop these stakeholders to the same level of competency and product knowledge as their internal employees? And how can organizations instill common messaging, brand identity, and quality practices across this extended enterprise? Many organizations have implemented learning and knowledge management strategies for their partner programs, backed by a Learning Management System (LMS), to bridge this gap between internal and external stakeholders. Learning management systems have provided value to partner management organizations primarily by cutting training administration costs through automation, by replacing instructor-led course activities with more cost-effective eLearning modules, and by ensuring partner compliance with the use of certifications and training analytics.

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Format:PDFSize:141 KB
Date:Mar 2007
Pages:6

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