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Governments worldwide capture and manage highly sensitive information on a variety of stakeholders, including citizens, businesses, and their own employees. To protect the integrity of this information, government regulations require that organizations implement rigorous internal controls over the management of business records. With over 18 million citizens, North Rhine-Westphalia (NRW) is the largest state in Germany. The document management solution being set up for the state's social welfare administration is a prime example of the implementation of the SAP Records Management application, part of the SAP for Public Sector solution portfolio. The goal is to run IT-supported, paperless business processes on the basis of electronic records that help mitigate litigation risk and comply with government regulations.

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