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At Wells Fargo, granting system and service access to new employees was a difficult procedure that sometimes took weeks to complete. Likewise, changing employee access rights as they changed roles was also a challenge. Beyond the drag on employee productivity, the lack of an effective identity management solution was eating into IT budgets because several applications needed custom integration to Human Resources data, resulting in duplication of effort and inefficient use of corporate resources. To solve these problems, Wells Fargo is deploying a Microsoft-based identity management solution that is on track to save U.S.$350,000 in lower total cost of ownership in its first year of operation.

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