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The Penn Mutual Life Insurance Company, one of the oldest mutual life insurers in the United States, was using manual processes to manage identity data. This was time consuming and didn't always ensure that identities were updated consistently across the company's different information source systems. By implementing Microsoft Identity Integration Server (MIIS) 2003 Enterprise Edition Service Pack 1 (SP1), Penn Mutual has automated its identity information tasks. MIIS 2003 SP1 aggregates user profile data from multiple systems and synchronizes it to the organization's centralized directory, which ensures that identity data is up-to-date. As a result of automating these processes, Penn Mutual is reducing the cost of managing identity information, decreasing help-desk costs, and increasing the security of its internal portal through role-based access control.

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