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Jones Lang LaSalle (JLL) is one of the world's largest and most diverse real estate services and money management firms. With more than 22,000 employees in 160 offices worldwide, JLL required a scalable, secure, enterprise-wide Customer Relationship Management (CRM) system to efficiently share customer information across geographical and organizational boundaries. After an extensive review, the firm chose Microsoft Dynamics CRM to replace its regional CRM systems, including Salesforce.com and Siebel. The new solution ties global operations together and offers employees a user-friendly interface. With the first phase of implementation complete, JLL gains the ability to accurately track client needs and identify greater cross-selling opportunities, which has lead to improved client service and increased sales.

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