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The Dubai Department of Economic Development (DED) was one of the first public bodies in the United Arab Emirates (UAE) to make its services available online. Drawing from this experience, the organisation, which grants trade licences to Dubai-based businesses, has refreshed its IT infrastructure using the latest Microsoft technologies. As part of this project, it deployed an employee intranet, an extranet for external government departments, and a public-facing Web site. Through these online resources, DED delivers targeted information and services to its customers. The new system, which handles business registration and regulation, is exposed through an intranet application, the Internet, kiosks, and mobile applications.

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