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In the highly competitive world of photography, Benjamin Studios is an impressive company. Unlike most companies that push their products and services on their customers, Benjamin Studios co-creates value with their customers. In so doing, they are able to deliver a positive customer experience and exceed customer expectations. Benjamin's secret? Listening to, learning from and acting on the Voice of the Customer. The presenter of this webcast discusses why building a customer-centric business model positions the company for growth.

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