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A leading provider of financial services in Venezuela, Banco de Venezuela, a subsidiary of Spain's Grupo Santander, provides a full range of banking services to more than 2 million customers. The bank wanted to improve the time to resolve customer claims and address new regulatory requirements designed to regulate customer service. The current claims system was not able to effectively track claims in process. To address compliance needs and improve efficiency of its internal claims management processes, the bank deployed Microsoft Office Visio 2007.

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