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Discovery Benefits, Inc. is a national leader in employee benefits administration. With a presence in all 50 states, Discovery Benefits offers flexible benefits administration, including COBRA, Transportation Fringe Benefit Plans, Health Reimbursement Arrangements, and Health Savings Accounts. The company wanted to support current and anticipated growth. The challenge was to reduce reliance on in-person conversations, e-mail communications, and manual processes to provide visibility into client implementation status. They wanted to enable centralized reporting and implement consistent data management and business process practices. The company implemented Oracle's Siebel CRM On Demand applications to automate and standardize processes and replace legacy Lotus Notes database.

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