FREE Registration is required
Overview:
We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why those customers are grumpy, so that we can handle them as professionally as possible.
This download is also available as a blog post.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Size: | 66 KB | |
| Date: | Jun 2007 | Version: | 1.0 |
| License: | copyright | ||
| System Req: | Adobe Acrobat Reader 5.0 or later |
People who downloaded this item also downloaded
Top results from Help Desk
White Papers, Webcasts, and Resources
- Adopting Server Virtualization for Business Continuity and Disaster Recovery CA XOsoftDiscover the advantages of server virtualization for building an IT infrastructure with robust business continuity and disaster recovery capabilities.
- Business Productivity Online Suite - Highly Secure and Reliable Cloud Services MicrosoftWhere can you find a complete, secure suite of productivity tools that work together? Look to the cloud and Microsoft Business Productivity Online Suite.
- SIP Trunking is Key to Accelerating Unified Communications Deployments SprintConsidering unified communications (UC) for your business? Discover the key to simplifying deployment, maximizing value and raising adoption company-wide.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Leveling the Field: Powerful Software Solutions for Midsize Companies
-
Learn how Oracle's partners use Oracle Business Accelerators with their own industry expertise to enable companies of all sizes to reach "go live" faster.
- Download this useful paper >>
- SmartPlanet
Discover innovative insight and ideas that impact the world around you -
SmartPlanet offers expert advice on innovations in healthcare, including electronic personal health records, treatment, privacy and regulation, and the green technologies that make it happen.
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
- News, Insights, Guidance
Visit CBSMoneyWatch.com Today -
MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
- Learn more >>
Featured Training Courses
- Implementing and Administering Windows 7 in the Enterprise
- CCNA Boot Camp v2.0
- VMware vSphere: Install, Configure, Manage [V4]
- Certified Ethical Hacker
- Management and Leadership Skills
- Browse all Training Courses
Meet Doc
-
-
Here to help you with your Document Management Needs
- Check out Doc’s Blog on ZDNet
- Help your company, help the earth I want to share with you the Environmental Defense Fund Paper Calculator, which allows you to gauge your organization's environmental impact.
- Which is Greener: Paper or Digital? The Answer May Surprise You Anything we can do to reduce paper consumption is good. But what about the impact of digital waste?
-
Produced by
ZDNet and -
