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For one global communications giant, the unprotected use of IM had been causing major security and productivity problems. While the company was using Microsoft Exchange 2000 as its officially sanctioned and monitored internal enterprise IM system, individual employees across the corporation were also using MSN and other unmonitored public IM clients. Early in 2005, the company began an extensive review of potential solutions, including FaceTime's IMAuditor and Real-Time Guardian (RTG).

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