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Overview:

Most IT management software includes some ability to collect metrics and generate reports. Many organisations do not have a strategy for doing this and so this white paper demonstrate how the decisions driven by these metrics can help organisations to implement continual process improvement.

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Format:PDFSize:208 KB
Date:May 2007

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  • Here to help you with your Document Management Needs
  • Doc is an enigma. Born to a Russian ballerina and a German electrical engineer, he grew up in various locations in the United States. He’s seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone.
  • To learn more about this mysterious figure check out his blog on ZDNet and his Workspace on TechRepublic. You’ll be glad you did.
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