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Overview:
Forrester evaluated leading midmarket Customer Relationship Management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft lead the category. Vendors' offerings in this evaluation range from highly packaged solutions like Maximizer Software's Maximizer Enterprise and FrontRange Solutions' GoldMine Corporate Edition, that are suitable for smaller deployments, to more flexible options like Onyx Software's Onyx CRM and CDC Software's Pivotal CRM, that are appropriate for larger, more complex deployments (but often require more time, effort, and expense to set up and manage).
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| Format: | Size: | 511 KB | |
| Date: | Feb 2007 | ||
| Pages: | 18 |
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