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Tiger Direct was established to serve the needs of computer users, and today the company is one of the industry's top computer and computer-product retailers. In order to enhance customer service and agent productivity, Tiger Direct wanted to present a "Single store" image to its customers, and enhance each customer's service experience with Tiger Direct. As a solution Tiger Direct chose an Avaya Contact Center Solution based on IP Telephony that connects agents and staff in all locations while providing for reliable and productive remote agents. The contact center is staffed by 128 agents with agents located in remote locations.

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