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Overview:

Located in Minneapolis, Minnesota, Interactive Quality (IQ) Services, Inc. is a leader in load testing and availability monitoring for contact center and e-commerce business solutions. The company wanted to proactively monitor their wireless service, identifying system issues before they affected customers. As a solution the company deployed two Avaya Interactive Voice Response systems (and associated Avaya Managed Interactive Voice Response Services) and IQ Services HeartBeat Monitoring Service.

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