On CBS MoneyWatch: Why Gift Cards Are Lousy Gifts
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Overview:

Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include:

  • 10 things to remember when replacing a PC
  • Implementing an OTA call-logging system
  • Minimizing the impact of network downtime by managing expectations
  • Why you should decline requests to provide free tech support (and 10 ways to do it politely)
  • Practical tips for building SOHO networks


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Format:PDFSize:282 KB
Date:May 2007Version:1.0
License:copyright
System Req:Adobe Acrobat Reader 5.0 or later

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