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T-Mobile Austria was the first Austrian network operator to provide HotSpot broadband Internet access. The T-Mobile Austria IT infrastructure includes a mix of hardware and operating systems. T-Mobile runs a number of operating systems including Microsoft Windows NT and Windows 2000, Solaris, HP-UX and Linux. These systems, devices and applications demand 24-hour surveillance to detect possible device failures or system bottlenecks before they cause service failures and customer complaints. The company wanted to deliver consistent service levels and value-added new services T-Mobile quickly reached a decision to turn to IBM. IBM provided an end-to-end management solution with the scalability to consolidate and visualize a vast and complex network environment.

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